Terms of Service

Last updated: October 18, 2026

Welcome to Neverdex (including neverdex.com, the website of each game server, the iOS and Android apps, and related services, the “Game”). The Game is operated by Haku Core LLC, a Wyoming limited liability company (“we” or “us”). These Terms are a legally binding agreement between you and us and apply to every Neverdex server. By playing, creating or linking an account, or making a purchase, you confirm that you have read and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Game.

Important: These Terms include a disclaimer and limitation of liability (sections 10 and 11) and a binding individual arbitration agreement and class action waiver (section 13), which affect your legal rights. Please read them carefully.

1. Eligibility

• You must be at least 13 years old to use the Game. If you are under 13, do not use the Game or provide any personal information.
• If you are under 18 (or the age of majority where you live), a parent or legal guardian must read and agree to these Terms before you use the Game or make purchases. By agreeing, the parent or guardian is responsible for your use of the Game and for all payments.
• You represent that you may lawfully use the Game under the laws where you live. If we have disabled your account before, you may not use the Game again without our permission.

2. The Game and AI-generated content

• Neverdex is a card crafting and collecting game. Crafting results, card names, rarities, descriptions and similar content are generated automatically by AI and may be inaccurate, incomplete, inconsistent or offensive.
• AI-generated content is for entertainment only, does not reflect our views and is not professional advice of any kind. Any resemblance to real people, groups, brands or works is coincidental and does not imply any affiliation, sponsorship or endorsement.
• We may modify, rename, adjust or remove any card or content at any time, without notice and without compensation.
• If you believe any content is inappropriate or infringes your rights, report it in the Game (see section 4) or email support@neverdex.com describing the content and your reasons. We will handle it within a reasonable time.

3. Accounts

• You can play as a guest, or link a Google account (on the iOS app, also an Apple account through Sign in with Apple) to keep your progress and sign in on other devices. The website and the apps use the same account; if you have linked only an Apple account, also link a Google account to sign in on the website.
• Neverdex has multiple servers. Each server is a separate game world: accounts, friends, collections and purchases on one server are separate and cannot be transferred to another server.
• A guest account’s sign-in information is stored only in the browser or device you are using. If you clear its data, change devices or remove the app, you may not be able to recover the account; we have no obligation to restore it and no liability for its loss. We recommend linking an account.
• You are responsible for keeping your account and sign-in information secure and for all activity under your account. Accounts are for your personal use only; you may not lend, transfer, sell or share them.
• We may delete guest accounts, and the game data in them, after 12 consecutive months without a sign-in.
• You can delete your account at any time from the Account screen; accounts on different servers are deleted separately. Deleted accounts cannot be restored, and all virtual items in them (including purchased ones) are forfeited without refund. Signing in again later with the same Google or Apple account creates a new account.

4. Rules of conduct

When using the Game, you agree not to:

• use programs, scripts, plug-ins or other automated means to play, or interfere with or overload our servers or networks;
• exploit bugs or errors to gain an unfair advantage, or try to access other players’ accounts or data (if you find a bug, please report it instead of exploiting it);
• create multiple accounts to abuse linking, invitation, gifting, promo code or other rewards;
• buy, sell, trade or offer boosting services for accounts, cards, gems or other game content for money or anything else of value outside the Game;
• use nicknames or messages that are illegal, discriminatory, harassing, sexual, impersonating, promotional, or that infringe the rights of others;
• deliberately prompt the AI to generate sexual, intimate or other illegal content;
• reverse engineer, decompile, scrape or bulk-extract the Game’s code or content, or use it to train AI models or build competing products;
• pay fraudulently, or, after receiving what you bought, request a refund from or file a chargeback with a payment provider or app store without good reason; or
• violate any applicable law.

We decide at our discretion whether these rules have been broken and may, without notice, take one or more of the following actions: issue a warning, force a name change, remove content, reclaim or deduct improperly obtained game content, remove leaderboard entries or records, or suspend or permanently disable the account. To the extent permitted by law, if an account is disabled for a violation, the game content in it (including purchased content) is forfeited and payments are not refunded.

You can report other players’ nicknames, card content (AI-generated card names and descriptions) and gift messages in the Game, and you can block other players: once blocked, you cannot add each other as friends, send each other gifts or make requests to each other. We review reports, but we have no obligation to pre-screen or monitor all content.

5. Game content and virtual items

• Mana, gems, stardust, cards, album capacity, frames, the Premium Mana card, the Season Pass, promo codes, leaderboard ranks, world-first records and similar items (“virtual items”) are part of the Game. You receive only a limited, personal, non-transferable, revocable license to use them within the Game, not ownership or any property right.
• Virtual items have no cash value and cannot be exchanged for cash, refunded or used outside the Game. Amounts shown in your account do not represent any real balance or stored value.
• We may change the game rules, values, odds and features, and the content, effects, availability and prices of virtual items, at any time, and may reset leaderboards, records or other game data, without compensation.
• The album has a capacity limit. When it is full, newly obtained cards are restricted (for example, they are not added to the album, and cards sent by friends cannot be received), as described in the Game; expanding the album’s capacity lifts the restriction.
• For free rewards such as linking, invitation and daily check-in rewards, mana sent by friends and event gifts, the items, amounts and expiry are as shown in the Game when you claim them. Some require a linked account, and we may change or end them at any time. Gifted items that expire unused are lost and will not be reissued.
• Stardust can only be earned by playing (for example, by crafting, extracting, world firsts, daily check-ins, achievements and free Season Pass rewards). It cannot be bought with gems or money, or exchanged for gems or cash. Stardust can be spent on things such as frames, Spotlight bids, bounties and album expansions (the price rises with each expansion). Losing bids are refunded; stardust spent on winning bids, frame upgrades and album expansions is not. A bounty goes to the first player who meets its conditions; part of its stardust is consumed at settlement, and if nobody completes it before it expires, stardust is returned at the rate shown in the Game.
• We may correct, reclaim or deduct virtual items obtained through system errors, bugs or mistaken grants.

6. Shop, payments and refunds

• Website: items in each server’s web shop are priced in the currency shown in that shop, and payments are processed by Stripe. The amount charged may differ because of fees charged by your card issuer (such as foreign transaction fees) and taxes, which you are responsible for.
• Apps: items in the apps are purchased through in-app purchase on the Apple App Store (iOS) or Google Play (Android). Payments are processed by Apple or Google and are subject to their terms and payment rules. Prices, currency and taxes are set by the store for your region, as shown by the store at the time of purchase, and may differ from the website’s prices.
• You must link an account before making a purchase, so that you do not lose what you buy. Purchases belong only to the server and game account you are signed in to when you buy, and are shared between the website and the apps; they cannot be transferred to another server or account.
• Gems, the Premium Mana card, album capacity packs and the Season Pass are digital content not supplied on a tangible medium. They are delivered to your account immediately after payment (the Season Pass takes effect immediately), and supply is complete once delivered.
• All purchases are final. We do not offer refunds, returns or exchanges. By purchasing, you agree that we supply the digital content immediately. This does not apply where the law where you live requires a refund.
• Refunds for in-app purchases are handled by Apple or Google under their policies; we cannot issue them directly. To request one, contact Apple or Google Play. After a store refund (including a payment dispute), we reclaim what that purchase granted: the gems it delivered are deducted (your gem balance may become negative, and you cannot use gems until it is made up), the Premium Mana card ends immediately, paid-track Season Pass rewards for that season stop, and capacity added by a limited album capacity pack is removed.
• The Premium Mana card (30 days) is a one-time purchase and does not renew automatically. While it is active, your mana cap is raised and you can refill your mana for free once a day; buying it again extends it. Unused daily refills do not carry over and are not refunded.
• Gems can be used to refill mana or to expand album capacity, as shown in the shop.
• Limited album capacity packs are sold only during the period shown in the Game and can be bought once per account. They permanently increase album capacity and are not offered after the period ends.
• The Season Pass applies only to the season in which it is bought, and must be bought during the sales period shown in the Game. Rewards for levels already reached are delivered immediately on purchase, and later rewards as you reach each level through play. Levels are reset at the end of the season: rewards already delivered are kept, and rewards for levels not reached are not delivered or refunded.
• Mana added through items, gems or the Premium Mana card can exceed your mana cap; while it is above the cap, mana does not regenerate.
• We may change the content, prices and sales methods of items at any time. Changes do not affect completed purchases, and no difference is refunded or credited.
• If you paid but did not receive what you bought, email support@neverdex.com within 30 days of payment, including the time of payment. We will deliver it once verified. If you do not contact us within that period, the purchase is deemed received.
• For unauthorized payments on the website (including purchases by minors without consent), please contact us first. If you file a dispute directly with your payment provider, we may suspend the account and reclaim the virtual items obtained in that transaction; items already used may be offset against other virtual items in the account. For unauthorized in-app purchases, contact Apple or Google; you can also use the parental controls and purchase authentication offered by the stores and your device.

7. Intellectual property

• The Game’s software, interface, artwork, text, trademarks, card content and all related rights belong to us or our licensors. We allow you to use the Game only for personal, non-commercial entertainment and in compliance with these Terms; all rights not expressly granted in these Terms are reserved.
• Crafting a new card, earning a world-first record or appearing on a leaderboard does not give you any rights to that card or content.
• You are responsible for the nicknames, gift messages and other content you enter in the Game. You grant us a worldwide, royalty-free, perpetual, irrevocable and sublicensable license to use, reproduce, modify and publicly display that content for operating and promoting the Game. Your nickname is shown publicly on leaderboards, world-first records and share pages.
• We may freely use any feedback or suggestions you give us, without payment or any obligation to you.

8. Third-party services

The Game uses services provided by third parties such as Google, Stripe and Apple, for example Google and Apple sign-in, Stripe payments, App Store and Google Play in-app purchases, and push notifications. Your use of these services is also subject to their own terms. We are not responsible for the interruptions, errors or conduct of third-party services.

9. Changes, interruptions and termination

• The Game is still in beta. We may modify, suspend or end all or part of the Game at any time without notice, including for maintenance and updates, and may reset or delete game data.
• If we decide to shut down the Game permanently, we will try to announce it in the Game or on the website at least 30 days in advance. After the shutdown, all virtual items (including purchased and unused ones) are forfeited.
• You may stop using the Game at any time, delete your account from the Account screen, or email us to ask us to delete it. Deleted accounts cannot be restored.
• To the maximum extent permitted by law, we are not liable for any refund, compensation or damages in any of the situations described in this section.
• Sections 5 to 7 and 10 to 15 survive the termination of your account or the end of the service.

10. Disclaimer

To the maximum extent permitted by law, the Game is provided “as is” and “as available”, and we make no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement and accuracy of content, or that the service will be uninterrupted, error-free or secure, or that data will not be lost. You use the Game at your own risk.

11. Limitation of liability

• To the maximum extent permitted by law, we and our members, managers, employees, agents and partners are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, goodwill, data or virtual items, whether based on contract, tort or any other legal theory, and even if we have been advised of the possibility of such damages.
• Our total liability to you arising from the Game or these Terms is limited to the greater of the amount you actually paid us in the 6 months before your claim, or US$5.
• Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain liabilities (for example, for damage caused intentionally or by gross negligence). In those jurisdictions, the above applies only to the extent permitted by law and does not affect rights you cannot waive.

12. Indemnity

If a third party makes a claim against, or causes loss to, us or our members, managers, employees or agents because of your breach of these Terms, your violation of law, your infringement of others’ rights or content you provide, you agree to indemnify and hold them harmless, including for reasonable attorneys’ fees.

13. Governing law and disputes

• Governing law: These Terms and any dispute between you and us are governed by the laws of the State of Wyoming, USA, without regard to its conflict of laws rules.
• Informal resolution first: If a dispute arises, please first email support@neverdex.com describing the dispute and what you are asking for. Both parties will try in good faith to resolve it for at least 30 days.
• Individual arbitration: Except as noted below, disputes not resolved this way will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, instead of in court or before a jury. Arbitration will be conducted in English and may be held in writing, by phone or online; any in-person hearing will take place in Sheridan County, Wyoming, USA.
• Class action waiver: You and we may each bring claims only in an individual capacity, and not as a plaintiff or class member in any class, consolidated or representative action or arbitration.
• Exceptions: Eligible claims may be brought in small claims court, and either party may ask a court for an injunction to stop infringement of intellectual property or unauthorized use of the Game.
• Opting out of arbitration: You may opt out by emailing support@neverdex.com within 30 days of first agreeing to these Terms, with the subject “Arbitration opt-out” and your nickname, the server you play on and your linked email address. Opting out does not affect the rest of these Terms.
• Courts: Disputes not subject to arbitration, or that cannot be arbitrated by law, are subject to the exclusive jurisdiction of the state or federal courts in Sheridan County, Wyoming, USA, and both parties consent to their jurisdiction.
• Time limit: To the extent permitted by law, any claim must be brought within one year after it arises, or it is permanently barred.
• If the consumer protection laws where you live include mandatory provisions that cannot be excluded by contract, this section does not affect your rights under those provisions.

14. App Store and Google Play

• The Game’s apps are provided through the Apple App Store and Google Play. These Terms are between you and us only; Apple and Google are not parties to these Terms and are not responsible for the apps or their content. When you download or update the apps or make in-app purchases, you must also follow the store’s terms, such as the Apple Media Services Terms and Conditions (including the App Store Usage Rules) and the Google Play Terms of Service.
• If you obtained the app from the Apple App Store: Apple has no obligation to provide maintenance, support or warranties for it, and we, not Apple, are responsible for addressing any claims relating to the app (including product liability, failure to comply with laws or regulations, and intellectual property infringement). Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

15. General

• Changes to these Terms: We may modify these Terms at any time. We will update this page and its “Last updated” date, and announce material changes in the Game or on the website. If you continue to use the Game after a change, you agree to the modified Terms; if you do not agree, stop using the Game.
• Notices: We may notify you through in-game announcements, website announcements or email to your linked address. Notices are deemed delivered when posted or sent.
• Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and us regarding the Game and supersede any prior agreements.
• Severability: If any part of these Terms is found invalid or unenforceable, it will be adjusted to the minimum extent necessary, and the rest remains in effect.
• No waiver: Our failure or delay in exercising any right is not a waiver of that right.
• Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets or for other reasons.
• Force majeure: We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, war, government action, or internet or third-party service outages.
• Language: These Terms are also available in Traditional Chinese on each server’s website. If the versions differ, the Traditional Chinese version prevails.

16. Contact us

If you have any questions, please email support@neverdex.com.

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